Monday, February 9, 2009

Liquid Submersion Indicators

Following is the text of an e-mail I just got from Altair, our tech:

There are new guidelines that I must now follow regarding Liquid Submersion Indicators that Apple has just recently started placing on all portables (MacBooks/MacBook Pros/Airs). Computers that are damaged by liquid are NOT covered by the 1-year limited warranty and AppleCare. According to Apple, these indicators are "very accurate" and "will not be affected by humidity or environmental factors," so customers should not have to worry about false readings.

When a customer drops off a computer for repair, please let them know that a diagnostic charge will be assessed if liquid damage is found, whether or not their computer is covered under warranty. Getting to these indicators is NOT easy, in most cases -- around 2 hours total to take apart the computer, just to check if there is liquid damage. Please call me if you, or any customers, have questions regarding these additional procedures.


Questions, comments and concerns can be directed to Altair at 956-3881.

In other news:
Altec-Lancing BackBeat headphones - in stock now and they sound AWESOME (trust me, I bought a pair).
Blue Microphones are in - we've got the Snowball and Snowflake models, as well as the Eyeball webcam + mic, and our prices are VERY competitive.
The Bookstore is having a tent sale on February 20. I won't say just yet what the deals are gonna be, but they'll be slick!

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